Storage Bellingham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Bellingham provides storage, removal and associated services. By booking or using any service offered by Storage Bellingham, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Bellingham.
Services means any storage, removal, packing, handling, transportation, or related services provided by Storage Bellingham.
Goods means the items that are the subject of the Services.
Contract means the agreement between Storage Bellingham and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Bellingham provides storage and removal services, including the packing, loading, transportation, unloading and storage of Goods, as agreed with the Customer at the time of booking. Any additional services, such as packing materials, specialist handling, or extended storage, may be charged separately and will be agreed in advance where reasonably possible.
The Customer is responsible for ensuring that the Services requested are suitable for their needs and that all information provided to Storage Bellingham is accurate and complete.
3. Booking Process
All bookings are subject to availability and acceptance by Storage Bellingham. A booking will only be confirmed once Storage Bellingham has provided written confirmation, which may include a booking reference, service description, proposed dates and applicable charges.
The Customer must provide accurate details about the premises, access conditions, parking restrictions, the volume and nature of Goods, and any special requirements. Any changes to this information may result in amendments to the quoted price or the timing of the Services.
Storage Bellingham may request a site visit, photographs, or an itemised list of Goods prior to confirming the booking. Where a site visit is not undertaken, all quotations are based on the information supplied by the Customer and Storage Bellingham accepts no liability for additional costs arising from incomplete or inaccurate information.
The Customer must ensure that any necessary permissions or permits for parking, loading, unloading and access are obtained in good time prior to the commencement of the Services.
4. Quotations and Charges
All quotations provided by Storage Bellingham are based on the information supplied by the Customer and are valid for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue.
Unless expressly stated otherwise, quotations exclude customs duties, tolls, parking fees, congestion charges, fines, and third-party charges, which will be payable by the Customer in addition to the quoted amount if they arise in the course of providing the Services.
Storage Bellingham reserves the right to adjust the quotation or apply additional charges where:
1. The work is not carried out within three months of the quotation date.
2. The Customer requests additional services or changes to the original specification.
3. Access conditions differ from those described at the time of quotation, including but not limited to stairs, lifts, narrow access, or restricted parking.
4. Goods are found to be substantially more in volume or weight than initially declared.
5. Delays occur that are outside the control of Storage Bellingham, including waiting time at collection or delivery addresses.
5. Payments
Unless otherwise agreed in writing, full payment for removal services is due no later than 3 working days before the scheduled service date. For ongoing storage services, initial payment is due prior to the start of storage, with subsequent payments due in advance on the agreed billing date.
Storage Bellingham may accept various forms of payment; details will be provided during the booking process. The Customer is responsible for ensuring cleared funds are received by the due date.
Where payment is not received by the due date, Storage Bellingham reserves the right to:
1. Suspend or cancel the Services.
2. Charge interest on overdue amounts at the statutory rate applicable in the UK from the due date until payment is received in full.
3. Exercise a lien over the Goods in its possession until all outstanding sums are paid, including any costs incurred in enforcing the lien.
6. Cancellations and Postponements
If the Customer wishes to cancel or postpone the Services, notice must be given in writing. The following charges may apply, based on the notice period provided before the scheduled service date:
More than 10 working days: No cancellation charge, subject to any non-refundable third-party costs already incurred.
Between 5 and 10 working days: Up to 50 percent of the total quoted service charge.
Less than 5 working days: Up to 100 percent of the total quoted service charge.
Specific cancellation terms may be provided in writing at the time of booking and will take precedence where they differ from the above.
If Storage Bellingham must cancel or postpone the Services due to circumstances beyond its reasonable control, such as extreme weather, road closures, accidents, or industrial action, it will endeavour to rearrange the Services as soon as reasonably practicable. Storage Bellingham shall not be liable for any indirect or consequential loss arising from such cancellation or postponement.
7. Customer Responsibilities
The Customer agrees to:
1. Ensure that Goods are adequately packed for transport and storage, unless packing services have been expressly agreed as part of the Services.
2. Remove and transport personally any valuables, including but not limited to cash, jewellery, precious metals, important documents, antiques of exceptional value, and irreplaceable items, unless specifically agreed otherwise in writing.
3. Ensure suitable access is available at collection and delivery addresses, including arranging parking permissions and notifying neighbours or building managers where appropriate.
4. Be present, or represented, at collection and delivery to direct placement of Goods and to sign relevant documentation.
5. Comply with all applicable laws and regulations, including waste and recycling rules, when preparing Goods for removal or storage.
8. Goods Not Accepted for Removal or Storage
Unless specifically agreed in writing in advance, Storage Bellingham will not accept for removal or storage:
1. Explosive, dangerous, or hazardous materials, including gas cylinders, flammable liquids, paints, solvents, fireworks and chemicals.
2. Perishable or living items, such as food, plants or animals.
3. Illegal goods or items obtained unlawfully.
4. Waste items that fall under regulated or controlled waste classifications.
5. Goods that are excessively dirty, contaminated, or infested.
Storage Bellingham reserves the right to refuse to handle any item it reasonably considers to pose a risk to health, safety, property, or the environment.
9. Waste Regulations and Disposal
Storage Bellingham operates in accordance with relevant UK waste and environmental regulations. The Customer must not present waste or unwanted items as part of the Goods for standard removal or storage services unless a specific waste removal or disposal service has been agreed.
Where Storage Bellingham agrees to remove waste or unwanted items, these may be subject to separate charges based on volume, type of material and applicable disposal or recycling fees. Prohibited or hazardous waste materials will not be collected unless expressly agreed in advance and subject to appropriate controls and additional costs.
The Customer remains responsible for ensuring that any items presented for disposal do not include personal data, confidential information or items that require special handling under applicable waste regulations.
10. Liability for Loss or Damage
Storage Bellingham will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods is subject to the following provisions.
Storage Bellingham shall not be liable for loss or damage where:
1. It arises from the inherent nature or defect of the Goods.
2. Goods were not adequately packed by the Customer and packing services were not included in the Contract.
3. Loss or damage results from fair wear and tear, gradual deterioration, or climatic conditions such as damp, mould, rust or temperature changes.
4. The incident is caused by circumstances outside the reasonable control of Storage Bellingham, including but not limited to extreme weather, acts of God, war, terrorism, civil unrest, industrial action, or road traffic incidents involving third parties.
Unless otherwise agreed in writing, Storage Bellingham's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit per consignment, which may be stated in the quotation or service documentation. The Customer should arrange appropriate insurance cover if the value of the Goods exceeds this limit or if additional protection is required.
In the event of loss or damage, the Customer must notify Storage Bellingham in writing as soon as reasonably practicable, and in any event no later than 7 days after becoming aware of the issue, providing details and evidence to support any claim.
11. Exclusion of Indirect Loss
Storage Bellingham shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, loss of goodwill, or loss arising from delay, except where such loss cannot lawfully be excluded under applicable UK law.
12. Storage Terms
For storage services, the following additional terms apply:
1. Storage charges are payable in advance for each agreed period.
2. If payment is overdue, Storage Bellingham may refuse access to the stored Goods until payment is brought up to date.
3. Storage Bellingham is entitled to exercise a lien over the Goods for unpaid charges and, after giving reasonable notice, may sell or dispose of some or all of the Goods to recover outstanding amounts and reasonable associated costs.
4. The Customer must provide up-to-date contact details and notify Storage Bellingham promptly of any changes.
13. Access and Security
Access arrangements to stored Goods will be communicated to the Customer at the time of booking. Storage Bellingham may require identification or security checks before granting access. The Customer must comply with all site rules and security procedures when visiting the premises.
Storage Bellingham will take reasonable measures to secure its premises, but it does not guarantee that unauthorised access cannot occur. The Customer is encouraged to consider additional insurance where appropriate.
14. Complaints
If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with Storage Bellingham as soon as possible so that it can be investigated and, where appropriate, remedied. Storage Bellingham aims to handle complaints fairly and promptly.
15. Data Protection and Privacy
Storage Bellingham will process personal data in accordance with applicable UK data protection laws. Personal information will be used to manage bookings, provide Services, process payments, and comply with legal obligations. Information may be retained for a reasonable period for administrative, legal and accounting purposes.
16. Changes to These Terms
Storage Bellingham may amend these Terms and Conditions from time to time to reflect changes in law, regulation, or business practices. The version in force at the time of booking will apply to that Contract. Updated terms may be made available upon request.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between Storage Bellingham and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract, including any non-contractual disputes or claims.
By proceeding with a booking or using the Services of Storage Bellingham, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
